Frequently asked questions

What is your turnaround time?

Our average turnaround time is 10-12 business days from the date of payment. However, the summertime tends to be busier and that timeframe
may fluctuate.

Do you accept rush orders?

Yes, for an additional fee

Do you deliver?

Yes, we deliver nationally.

What form of payment do you accept?

Cash and Debit/Credit and paypal

How much do you charge for artwork?

In house artwork starts at $40 per hour

Do you accept payment upon completion or partial payment?

Payment must be received in full before work can commence

What is your minimum for orders?

Twelve (12)

Can I modify my order after it has been placed?

Changes to a custom order may not be possible or may incur additional fees/charges such as restocking and design fees.

What is the process to complete client projects

The client provides KC Johnson will details regarding size, color, art and any other important information based on the nature of the project. We then create an estimate. The client reviews the estimate which includes pertinent details of the order. Once the estimate is approved, it becomes an invoice. The client pays the invoice and the work begins.